Helping customers to be successful
We help you to be successful in business through our technical expertise, service and quality.
We form long term relationships based on trust, reliability, and our approach to business.
We understand your business. We are foodies and industry people. We come from the food and the flavourings industries, so understand both sides of the business. We are easy to work with.
We are a trusted supplier to both large and small accounts, having a wide range of these across all food and beverage sectors. To drive our industry creativity and maintain our reliability, we invest heavily in people, state-of-the-art technology and finance systems to enable our internal supply chain.
Client Testimonial
“Our first ever customer, one of the main scone producers in the UK, has been with us for over two decades. “
Trust and reliability underpin everything we do
Customers know we are trustworthy and reliable.
We always keep our promises and meet our deadlines whilst retaining consistently high-quality products and services.
These promises cover all aspects of the business. Our success means we can choose who we do business with and we will turn away business that does not meet our core values and ethics.
Our first ever customer, one of the main scone producers in the UK, has been with us for over two decades. We have customers who have been with us for 15 to 20 years, and who have won awards for products developed with us.
For us, it is all about service, quality and value.
Long term relationships
We forge long-lasting relationships with everyone we do business with, from customers to suppliers. These relationships are key to our success. We are authentic, building genuine friendships which form a solid base on which to build our business.
We travel for the business, go to the marketplace, and get to know our suppliers and their products. We bring knowledge back to our new product development team. We work with customers to develop the products they need to be successful.
We are people persons. Our team has longevity built on real people and real relationships. We engage with a passion, a thirst for knowledge and a desire to develop new and better products to meet market and customer needs.
Our approach to business and our culture
Our people are incredibly important to us and we provide an environment where people want to come to work. We are calm, consistent and confident, engaging as a team business, not as individuals.
We reap the rewards of our people-focused approach. Our well-treated workforce repays us with quality and reliability, ready to go the extra mile when asked. You can rely on and trust us.
We are a close-knit team. We recognise that each individual is a specialist in their field and we benefit from a culture where anyone can bring their ideas to the owners, to be free to speak up when things need changing, to ensure we tap into the full capabilities and skills of every team member.
Responsible approach
We are a responsible company – from security to supporting local businesses – we are responsible for all our actions. Everything we do is done properly, and shortcuts are never taken. We pay attention to the detail – from allergens to finance – so that the company runs smoothly.
Investment in people, products and processes
We invest across the business, from staff to equipment to suppliers. We invest in quality, service and technical expertise.
We invest in high quality working conditions across offices, laboratories and the new product development kitchen.
We are a huge investor in people. We employ highly skilled people and provide on-going training and opportunities for growth. Our staff reward us with trust and reliability.
Everyone goes through HACCP. All our staff are qualified to at least level 2, with all technical staff at least level 3. All staff are qualified in basic food safety and pest control awareness.
Our Head of Technical and Quality Compliance Officer are degree level qualified in food science and technology. Our Senior Flavourist is degree qualified in chemistry.
Our team undertake managerial courses, finance courses and specialist courses. Our staff attend shows, eat with local farmers and learn about all areas of the business so that they fully understand the market.
Our senior team have over 30 years experience in the food industry.
